Limestone Sales & Lettings would like to congratulate Office Manager Paul Neale, on achieving his City & Guilds Level 3 Diploma in Property (Residential Property and Letting Management) and Certificate in Customer Service.
Paul has been hard at work earning his qualification in the office, whilst on the job. This certification is testament to Paul’s professional conduct and desire to go the extra mile in customer service.
To achieve these qualifications, Paul was required to show expertise in many areas including health and safety, security, marketing, legislation, codes of practice, market appraisals, tenancy agreements, inventories, letting of residential properties and qualifying prospective tenants and landlords.
Paul was also assessed on his ability to resolve customer service problems, use bespoke software, apply risk assessments and handle customer complaints.
“Despite being in the estate agency business for nearly twenty years and concentrating on lettings for the last five, I wanted to refresh my knowledge and ensure that I was up to date with the current legislation” said Paul. “Knowledge is everything and the more you have, the better the level of service you can offer to both landlords and tenants” he added.
He went on to say “All agents offer a very similar service, but at Limestone we pride ourselves on the high-level of customer service we offer. I feel that by attending annual training and refresher courses, and achieving a recognised qualification, I will be able to help us maintain this moving forward”.